Our normal payment deadline is eight days from dispatch of the order. For new customers/dealers, we ask for advance payment in connection with registering a customer profile and the first order in our dealer webshop. Furthermore, we always ask for payment before intercontinental shipping. We pack and ship orders from day to day, and within a maximum of five working days.
Complaints about a product or a delivery can be sent via e-mail to us with information about the product or the delivery in question, a reference to our relevant order or invoice number, and one or more photos for documentation:
Missing or damaged parts in the delivery: In such cases, you can refuse to sign for the receipt, or indicate the missing or damaged parts. Regardless of this, it is important to send us a complaint immediately, as we do not accept complaints of this type received later than 1 day (24 hours) after the order has been delivered or handed out, since we need to immediately forward a complaint to the transport company to have the opportunity to be awarded compensation.
Damage occurring within 24 months, or in the case of dosing units or electronic parts, within 12 months from the date of purchase: In this case, your complaint must clarify the cause of the damage that occurred. A damaged part will only be replaced if the product has been used in accordance with our instructions for use. It is emphasized that MicroFeeder only replaces damaged parts and will not supply a new complete product if the damage involves an easily replaceable product part. Acceptance of a complaint is not conditional on a damaged part being returned to us. In order to handle a justified complaint from the end customer as quickly as possible, we suggest that our dealers immediately deliver a spare part from their own stock, and MicroFeeder will then include a spare part free of charge with the next delivery.